EZ Laundry - Modern Laundry Solutions

Introduction

EZ Laundry (“we”, “our”, “us”) strives to deliver high-quality laundry and dry-cleaning services. This Exchange Policy explains the circumstances under which an exchange or re-service may be requested.

By using our services, you agree to the terms outlined below.

Eligibility for Exchange

An exchange or re-service may be requested under the following conditions:

Items were not cleaned as per the selected service.
Items were returned with visible stains that should have been removed.
Service instructions provided by the customer were not followed.

Non-Eligible Cases

Exchange requests will not be accepted if:

The issue is reported after 24 hours of delivery.
The item has inherent fabric damage, color bleeding, or wear.
The customer provided incorrect service instructions.
The item was altered or used after delivery.

Exchange Request Process

To request an exchange or re-service, please contact our support team within 24 hours of delivery with clear details and photos (if applicable).

Resolution

Once verified, EZ Laundry will arrange a re-cleaning or service correction at no additional cost. Exchanges are subject to inspection and approval.