Privacy Policy

Information We Collect

We may collect the following types of information:

• Personal Details: Name, phone number, email address, delivery address.
• Account Information: Login details, profile data, saved preferences.
• Order Information: Pickup/delivery locations, laundry items, payment method.
• Payment Data: Processed securely through trusted partners (we do not store full card numbers).
• Device Data: IP address, device model, browser type, app usage logs.
• Location Data: With permission, to enable accurate pickup & delivery.

How We Use Your Information

Your information helps us provide a smooth and reliable laundry experience. We use it to:

• Process your laundry orders and deliveries.
• Manage your account and communicate important updates.
• Improve our services, mobile app, and website performance.
• Provide customer support and resolve issues.
• Send service notifications, promotions, or special offers (optional).
• Ensure safety, prevent fraud, and maintain system security.

Information Sharing

We do not sell your personal information. However, we may share data with:

• Delivery Drivers & Laundry Partners: To fulfill your service order.
• Payment Processors: For secure payment handling.
• Service Providers: Hosting, analytics, SMS, or email partners.
• Legal Authorities: If required by law or to protect our business rights.

Cookies & Tracking

We use cookies and analytics tools to improve your browsing experience, customize content, and analyze traffic. You may disable cookies in your browser settings, but some features may stop working correctly.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and restricted access protocols. While no system is 100% secure, we take every reasonable step to safeguard your data.

Your Rights

You may:

• Request access to the data we store about you.
• Request corrections to inaccurate information.
• Request deletion of your account and stored data.
• Opt-out of marketing communications at any time.

Children’s Privacy

EZ Laundry does not knowingly collect information from individuals under the age of 13. If we discover such data, it will be deleted immediately.

Policy Updates

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Last Modified” date.